ServiceNow introduction to Email Watermark | ServiceNow Notification GlideEmailWatermark API demo

Hi All,

Hope you are doing great.

In today’s video, we will be discussing on ServiceNow Email watermark and also the API related to the same which is the “GlideEmailWatermark”.

– What is the ServiceNow email watermark?
– According to ServiceNow docs, the system generates a watermarked label at the bottom of each notification email to match incoming emails with existing records.
– Each watermark includes a random 20-character string that makes it unique.
– Format for watermarks
– An email watermark always begins with “Ref:” to identify it as a watermark. Following this identifier, the default label consists of 31 characters:
– Prefixes can be customized – MSG is the default prefix.
– An auto-numbered identifier identifies the source record, such as an incident, problem, or change request.
– A random 20-character string followed by an underscore
– Configuration for Watermark
– It is always possible to configure watermarks so that they:
– To prevent accidentally triggering events in the wrong instance, create a custom prefix for each model.
– Have custom prefix characters after MSG
– Be hidden globally
– Be omitted from individual email messages

– GlideEmailWatermark API :
– GlideEmailWatermark API helps to extract the email watermark from ServiceNow emails

**Please be sure to bookmark this article and mark it as Helpful if you thought it helpful.**

Regards,

Amit Gujarathi

Technomonk Youtube:https://www.youtube.com/c/TechnoMonkAmit

Amit Gujarathi Linkedin:https://www.linkedin.com/in/amit-gujarathi-98632a175/

TheTechnomonk.comhttps://thetechnomonk.com/

ServiceNow Community Amit Gujarathi: https://www.servicenow.com/community/user/viewprofilepage/user-id/265565