ServiceNow getXMLWait() alternative for Service Portal | ServiceNow Service Portal tips and tricks

Hi All,

In today’s video, we will be looking at the service portal tips and tricks. This is one of the issues which troubles me a lot, this video will talk about the ServiceNow getxmlwait alternatives for the service portal.

How to use getXMLWait
Scenario
If we look at a scripting example. Lets say we want to do some checks onSubmit of a Catalog item. In our case, we want to validate the user is part of a company. If the user is not part of the company, we want to abort the Catalog Item request and show an error message. To do this, we can use a Script Include to handle the Server lookup and an onSubmit Catalog Client script that prevents submission. We do not want to continue submission until we get a response from the Server back, stating it is alright.

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Regards,
Amit Gujarathi