ServiceNow Notification | ServiceNow Notification triggers | ServiceNow notification trigger demo

Hi All,

Hope you are doing fine.
In today’s tutorial, we will be looking at one more important concept in Servicenow which is Notifications
The agenda for today tutorial is as given below :
1. What is ServiceNow notification
2. What are the different ways through which we can trigger the notification in ServiceNow
– Record insert or update
– Event trigger notification
3. What is the difference between the two trigger type
4. what is the decision factor for the selection of trigger type
5. Demo on the record insert update approach
6. Demo on the event trigger approach

Let’s first understand the notification trigger or we can say When to Send part

The When to Send section defines the conditions required to send the notification. The available configuration fields depend on whether the notification is sent when a record is inserted or updated or in response to an event. The images show the Advanced view.
It has two types
1. Record inserted or updated
2. Event is fired

Send when: Choose Record inserted or updated or Event is fired.
Inserted: Select this option to send an email when a new record for the Table is added to the database. Available when the Record inserted or updated is selected.
Updated: Select this option to send an email when an existing record is updated in the database. Available when the Record inserted or updated is selected.
Event name: Event that triggers the Notification. Available when Event fired is selected.
Weight: Numerical value determining which email to send when multiple notifications are in the Outbox for the same record and recipient(s).
Conditions: Condition(s) under which to send the email. If there is no condition, this field returns true.
Advanced condition: Server-side script to determine if a notification should be generated and sent.

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Regards,
Amit Gujarathi
(Technomonk)