ServiceNow create Record Producer | Learn Record Producer ServiceNow with ease | ServiceNow Tutorial

Hi All,
Welcome back. In today’s tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. The topic is Introduction to Record Producer in ServiceNow.
We will look into the following topics in this tutorial
1. What is ServiceNow Record Producer
2. What is the need for ServiceNow record producer and benefit
3. Demo of ServiceNow Record Producer

Now let’s try to get the information step by step

What is Record PRoducer in ServiceNow?
A collection of discrete catalog items is what makes an overall catalog. A Record producer provides a non-ITIL user the ability to create incidents, changes, and everything other than a request from a custom front end you deliver. A catalog item is used to create requests and take advantage of their unique workflows. A Service Catalog offers three types of catalog items:

Content items – catalog items that provide information (instead of services or goods)

Order guides – used to group several catalog items in one request

Record producers – providing alternative ways of adding information via the service catalog

Record Producer
When an end-user wants the ability to create task-based records from the service catalog, you can allow him or her a type of catalog item called a Record Producer. To provide a better end-user experience, you should use record producers instead of the regular task-based form for creating records. The feel and look of a record producer are quite similar to those of a catalog item, but the users don’t have to request task records. You can create a record producer for database views and tables that are in the same scope as the record producer, as well as for tables that allow creating access from applications in other scopes.

Developers can:

· Create a record producer directly from a table record

· Use variables to collect data required for record producer fields

· Enter data for all records that were created by a record producer and redirect end-users to a specific page after the record producer is submitted


Create a record producer to log incidents
Create record producers to log incidents directly from Service Catalog.

Before you begin

Role required: catalog_admin or admin
About this task

Incident record producers provide users with an interface from which users can log an incident. For example, the default Can We Help You? the category features record producers such as Create Incident to enable users to log incidents from the catalog.

The following example demonstrates how to create a record producer to request a wireless router reset.

Procedure

1. Navigate to Service Catalog – Catalog Definitions – Record Producers.
2. Click New and complete the steps in Create a record producer
3. Right-click on the form header and from the context menu select Save.
4. Several related lists appear at the end of the form, including Variables and Variable Sets.
5. In the Variables related list, click New.
6. On the form, fill in the fields.
7. Click Submit.
(Optional) To view the new record producer, click Try It in the form header.
In-Service Catalog, the new catalog item appears and any user can select it.

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Have a nice day.

Regards,
Amit Gujarathi