ServiceNow Usecase Open Email from Activity Log | ServiceNow tricks email logs | ServiceNow tricks

Hi All,

Hope you are doing fine.
In today’s tutorial, we will be looking into the use case to open email records from the activity log.
In our day-to-day development activity, we work on the emails and email logs a lot of time. In this video, we will see how we can define a custom styling to activity log through system property.
So as a part of this implementation, we will get a UI action in the activity log which will help us to navigate to the email log for that email.

Steps:
– Open any record
– Achieve trigger condition for email for the record
– Email will get trigger
– You can find the triggered email description in the activity log
– In the activity log you will find the UI action
– Clicking on this UI action will route you to the email logs

Inspired by the community blog article n21lv . Thanks for such a valuable article.
Servicenow community link: https://community.servicenow.com/community?id=community_article&sys_id=649e5718dbedc510aa66a9fb13961921


Hope you like this video. Please like and subscribe to my channel Technomonk to get such videos in the future.

Regards,
Amit Gujarathi
(Technomonk)