Hi Viewers, ServiceNow Change Approval is one of the best features which got released in the Madrid upgrade. In this video, we will Learn the ServiceNow Change Approval Policy workflow activity in-depth and with fun.
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What is Change Approval policy?
According to ServiceNow docs, In Change approval policies, approval definitions are used to generate approvals according to your business requirements.

A change approval policy is a course of action that can be applied to a change request. It uses a set of variable inputs to evaluate the decisions that are associated with it. For each matching decision, the associated approval definition is applied.

An approval policy can contain multiple decisions allowing a single policy to handle every approval required for a change type. When a decision condition matches, the related approval definition is evaluated. If one or more decisions match, all the related approval definitions are evaluated. Change approval policies are based on Decision tables.

Use the Change Approval Policy workflow activity instead of the User and Group Approval workflow activities to manage the approvals at a particular stage of the workflow. For more information, see the Change Approval Policy workflow activity
Note: To use the change approval policies after you upgrade:
Configure the approval policies as needed.
Replace the User and Group Approval activities with the Change Approval Policy activity in the workflow.
A change approval policy consists of three components:
Policy inputs: The variable sources evaluated within the condition defined on a decision.
Decisions: Based on the conditions, determines whether the associated Change approval definition applies.
Approval definitions: Defines the type of approval that can be applied.

Create approval definitions
Use approval definitions to define a set of criteria that are evaluated automatically before the policy is marked as approved.

Create change approval policies
Use a change approval policy to define approvals that should be generated for your change.

Change Approval Policy workflow activity
Use the Change Approval Policy workflow activity to control the approval process for a change request by creating user and group approvals according to a change approval policy record. Multiple activities can be used in a workflow, where each activity can reference the same or different Change Approval Policies.

Use the Change Approval Policy workflow activity
Apply your Change Policy in your Change Request workflow to manage the approvals.

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