ServiceNow Knowledge Management : The Beginner’s Guide to ServiceNow Knowledge Management

ServiceNow Knowledge Management : The Beginner’s Guide to ServiceNow Knowledge Management

Hi All,
Hope you are doing good.
In today’s tutorial we will look into ServiceNow Knowledge management application with demo.

ServiceNow Knowledge Management is a feature within the ServiceNow platform that allows organizations to create, manage, and share knowledge within the company. It allows employees to easily find and access the information they need to do their jobs more efficiently.

ServiceNow Knowledge Management can help a company in several ways. It can improve employee productivity by reducing the time and effort required to find the information they need. It can also improve the quality of service provided to customers by ensuring that employees have access to accurate and up-to-date information. Additionally, it can improve the overall efficiency of the organization by reducing the need for repetitive tasks and enabling better collaboration among team members.

The benefits of ServiceNow Knowledge Management include:

Improved employee productivity and efficiency
Increased accuracy and quality of service provided to customers
Better collaboration among team members
Reduction in repetitive tasks
Increased knowledge retention and sharing within the organization
Better decision making with access to accurate information
Improved compliance with knowledge management policies and procedures
Better tracking of knowledge management performance and progress
Increased customer satisfaction by providing accurate information
Easy and timely access to accurate information for the employees.

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Regards,
Amit Gujarathi
Technomonk